SIHO Insurance Services
  • - Account Management
  • Indianapolis, IN, USA
  • Salary
  • Full Time

Job Title:             Account Manager

Reports To:         Vice President of Account Management

 

This is an exempt position and will report to the Vice President of Account Management. The Account Manager is responsible for developing and maintaining relationships with employer benefits representatives and consultants and ultimately to retain and enhance SIHO's contracts and working relationship with clients and brokers. The Account Manager is also responsible for representing the client's interests to SIHO while representing SIHO's interests to the client.

Brief Description of Duties:

  • Provide face-to-face contact with SIHO clients. Meet at least quarterly with clients to report on SIHO activities relative to service levels, claims expense and exposure, benefit issues and other topics as may be requested from the client
  • Be available to work flexible hours outside of a traditional workday to accommodate client needs and to attend events such as open enrollments, benefit fairs, city council meetings, school board meetings and dinners, sporting events and other entertainment with clients and brokers
  • Assist in preparing and presenting management reports for SIHO clients
  • Champion SIHO and SIHO-partnered products to enhance profitable revenue generation
  • Assure high level of quality in content and appearance of health plan reports
  • Assist in the sales of new products to SIHO's existing employer groups
  • Conduct client orientation and open enrollment sessions for clients
  • Communicate client issues to appropriate SIHO departments for prompt resolution. Follow-up to assure the proposed resolution meets client's expectations
  • Provide client support in responding to inquiries relating to SIHO's products and services
    • Coordinate the placement of stop-loss renewal proposals; present to client
    • Renew accounts assigned to the Account Manager, and assist other SIHO personnel in attracting and retaining contracts, profitable revenues and business relationships
    • Other duties as assigned, generally related to the above and to representing SIHO to the community

 

Minimum Skills Requirement:

  • Possess a passion for customer service
  • Bachelor's Degree or equivalent work experience
  • 3 to 5 years of progressively responsible administrative experience. Two years of experience in sales, marketing, or customer service related environment is preferred
  • Experience with large national accounts
  • Good knowledge of the health care industry
  • Demonstrated ability to solve complex benefits problems
  • Ability to qualify for Indiana life and health insurance license
  • Excellent writing and speaking skills
  • Computer literate in Microsoft Excel and Word (Experience in Publisher and Access helpful)
  • Self-motivated and ability to effectively work at a self-directed pace in a changing, multi-task environment
  • Professional appearance and presence
  • Active in community organization(s)
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